Shein scam? If you are a fashionista, you have stumbled upon or heard about Shein.com (formerly known as Sheinside). I am sure you have wondered: Is Shein a scam? What is the quality of Shein’s clothing? Is Shein legit? Is Shein a good website? Is it safe? I’m answering you (2020 update) with my honest opinion.
SHEIN SCAM OR LEGIT?
Today I am going to tell my views about Shein, from the perspective of a fashion reviewer (clothes I have got from them for free) but also from the orders I have paid myself and the views of my friends. My friends also made orders from them, so I can tell you how they are with clients too. You might say I am biased of the free items but believe me, I don’t even bother to review ugly items so if I was unhappy, so I stopped the collaboration. My only concern is that I have no control over what they send to me and what they send to clients. Meaning that, they could maybe pay more attention to my items. This is just a presumption and I have no way of proving that they do that or not. However, I do not believe that they send bloggers better clothing as they sent me once a dress that looked nothing like the store’s images so I declined to review or feature it. My task is to honestly review what they send me. If the clothing is up to my standards, I will take pics of it. If not, the brand will not make it on my blog.
WHAT IS THE QUALITY OF SHEIN CLOTHES? SHEIN SCAM OR GOOD?
So far, I am reluctant to buy again from Shein, I had dresses that didn’t look at all as in the pics and mostly the quality is low. Even the ones I had, I mostly given away. So I must say I am 30% happy with this brand. Some looked good, some not. I did measure myself well before making the order and I did search to see how the clothing looked in other reviews, but most were too big. The dress that turned out ugly was the one that had no reviews. In real life, it was so different from the version presented online. That said, I advise you to not order unless you see the dress in the photos of a blogger first. Do not only rely on the store’s pics. Another aspect is that, at the price, do not expect luxury fabrics. If it says One size, it cannot possibly fit all sizes, it just means that there is only one size available. Please check the size chart.
TIPS FOR ORDERING FROM SHEIN:
- search for blogger reviews and see the pic of the item before ordering
- measure yourself correctly
- read the size chart in inches/cm and purchased based on that
- never rely on general sizes as X/S/XL etc as they are Asian types (see point above)
- do not expet luxury fabrics at this price, most are with polyester or quite thin
- if you order with normal shipping, expect from 1 to even 2 months if the post is slow, depending on your area
- the customer service is based in China so sometimes it will be hard to understand their English
- expect a lot of email exchanges when asking for a refund, I personally never asked for one but heard that they are not fast in that
- if you are honestly and reasonably unhappy with the items, file a refund dispute with Paypal or your bank in the time limit
WHERE DOES SHEIN SHIP FROM?
The items from Shein come from China. This explains why they take a lot of time to arrive. This also makes talking to customer support harder and returns much more expensive.
P.S this article was not sponsored by Shein, it was my idea to say my honest opinion about them.
I RECOMMEND YOU TO BUY FROM AMAZON INSTEAD. THEY HAVE U.S. and UK SIZES, EASY RETURNS, QUICK SHIPPING AND ARE A REPUTABLE STORE I OFTEN BUY FROM. Click on the images below or go to http://amzn.to/2Fj3Nmx for the USA or http://amzn.to/2Dli9ow for the UK.
L. George says
Another SCAM company from China. The quality stinks and the return policy doesn’t exist.
Billie Busch says
I placed a large order for my daughter. It took less than two weeks to receive it, and everything was perfect. I took her measurements, and ordered per the size chart on each item. When we received the clothing, they were nicely packaged in individual Shein bags, and did not have any chemical smells at all, (from disinfecting them) We washed all the clothing, and they really were perfect. I thought the quality was good, especially for the prices. I just placed another order for my self. All summer dresses. I am excited to get them. I have had several friends also have good experience with their orders. I guess it just depends on what you order. I ordered modest dresses and skirts. I highly recommend them.
Oh, our order came from Japan, not China.
Cynthia Toney says
I ordered 4 maternity tops for my daughter. I was shipped size 10 ladies’ boots. Have emailed 2x and have not received any correspondence. When I checked again to customer service and complaints all I got was “sorry no longer”. No phone number, no email address on that website. I guess they need to hire a million more service agents to deal with all the complaints. Totally dissatisfied with this service. Will never place another order with this company.
Jennifer Chesler says
They hacked my computer in 2019, and i don’t remember hearing of them before. I ran hacking check on Firefox. I know I did not go to their site.
Angelina Eisenbraun says
My granddaughter ordered clothes from your Company. She in before always received them. Now she put in a order for. Christmas. You guys sure took my. Money. From. Credit card. Over 200.00$ no with no confirmation number or when arriving. And all her order disappeared So ill like my money back on my card immediately or I’m turning in as. Fraud
Tina Herbert says
I bought my niece a gift card from Shien because that is what she said she wanted for Christmas 2020. They took my money and no gift card was sent. I received no phone call or email. I received a mail on their site on Christmas day stating that they could not finish processing my transaction. I have never been on a website that does not allow the person purchasing too provide billing information on their website. I was very upset that this is how they handled things. They asked for pictures of my identification and my credit card. Then when I sent the required information on their site. They stated that was not enough to ensure that I was not fraudulently purchasing a gift card. I called the security number that was provided. It rang several times and then someone hung up the phone. I checked the number and called again. I also called the customer service line and got nothing but leave a voicemail. Asking for more information but marking an issue resolved that isn’t, what a farce. This is the shadiest company I have had the displeasure to ever deal with.
roseann barrett says
i have placed an order….was charged to my credit, as shipped. guess what…it was never shipped….i will not pay this bill.
roseann barrett
Angelina Eisenbraun says
My granddaughter ordered clothes from your Company. She in before always received them. Now she put in a order for. Christmas. You guys sure took my. Money. From. Credit card. Over 200.00$ no with no confirmation number or when arriving. And all her order disappeared So ill like my money back on my card immediately or I’m turning in as. Fraud
Donna and Jim Parsons says
I have purchased multiple times and have been generally happy with the quality. Returns are free and easy. I have returned a few items and received my refund quickly. Keep in mind when ordering to check the size chart on every item and the reviews of the products. Their prices are very good and while I would not consider it high fashion there are plenty of cute options. I live in the USA.
Jaimi says
This has been my experience so far. I had some items I loved and some I am sending back (peplums just don’t look good on me). I am going to try a swimsuit next, just for fun.
Katt says
I have had great experience with SHEIN and have placed multiple orders. I have not had to return anything thus far, so I cannot attest to that process.
Hayley Porter says
My returns link code doesn’t work and there is no customer service except a robot who has no answer for the link not working or anyone to actually talk to. There is no options but to keep these cheap crappy made horrible clothes.
Sue says
i hate shein i used to order its rubbish once i bought a yellow dress turned out orange…
jan Meyer says
I am once again having problems with printing a return label and am getting no help from shien
Lorin S George says
I ordered some items and have been trying to find a way to return most of them but no phone #, no email, no recognition of my order …nothing. SCAM.
Patricia Cooley says
I placed an order on Sept. 21 and I just received word that they are in California and awaiting transfer to U.S.P.S for delivery on Oct. 8th. Sounds good so far but we’ll see. Stay tuned for further updates on delivery and how well made and fit these items are.
Dru says
I totally agree, I received my Shein clothes today and was very disappointed with the quality and fit. I wouldn’t recommend buying from them
Michelle says
So glad I kept searching because I couldn’t find a phone number on this company Thanks so much for letting me find this information I was going to buy 200.00 worth of merchandise NO WAY Very Bad Reviews
Sally says
I have not received my purchased order? I am worried that I paid over $200 for items that I might not ever get from this company. I placed the order since June 16th. 🙁
Hannah says
Did u track ur order?
naida morales says
did you ever get your products? and were they good quality. asking for myself. did the same thing you did. 🙁
Alan Key says
I agree with this person, Shein are rubbish when trying to contact them to return items because they don’t fit. There are no contact details available in UK which means they are not contactable – do not but from them